FAQ & POLICIES
HOW MUCH IS THE LOVE MY LIFE BOX AND WHAT IS IT'S VALUE?
The Love My Life Box is guaranteed to be valued at $400 or more (retail price) and is sold for $199 Canadian dollars, plus shipping and taxes.
CAN I PURCHASE A BOX WITHOUT SUBSCRIBING?
If you don't want to subscribe, simply purchase a box and cancel your subscription right away by logging into your account and cancelling. If you cancel your subscription, you may not be able to purchase any subsequent boxes as box inventory is limited.
WHAT IF I DON'T LIKE THE BOX OR A PRODUCT IN THE BOX?
We'd be really surprised if you didn't love the handpicked items in your subscription box. However, even if you decided at item wasn't for you, we encourage you to gift it to a family member or friend who would! You can also join our Facebook Community as those who missed out on the box are looking for these exclusive items! The Love My Life Box and items included in the subscription box are non-refundable.
WHAT IF I RECEIVED A DAMAGED ITEM?
If you receive a box item that is damaged, we ask that you reach out to us quickly for a replacement item. Since our box quantities are limited (and so is our reserve stock of items) we cannot guarantee that we can't replace your item if you delay letting us know that there was an issue. Please email us at firstname.lastname@example.org
CAN I CANCEL MY SUBSCRIPTION?
You can cancel your LML Box Subscription by logging into our website with your account, and selecting to cancel your subscription at least 30 days before the next billing date. Please email email@example.com if you need assistance.
CAN I BUY MORE THAN ONE BOX AT A TIME?
We wish! As the Love My Life Box is sold as a subscription, box purchases are limited to one per email. When you subscribe you are guaranteed access to each future box, and you can cancel your subscription 30 days before your next billing date... yet trust us when we say you won't want to!
We encourage you to get your friends to sign up if they want a box. You can sign up on behalf of your friends or family in a separate account with a separate email.
HOW MUCH IS SHIPPING?
Shipping in Canada is $9. Our focus is on Canada, but we do offer US Shipping at $50 per box. Shipping to the US doesn't include any taxes or duties that may be charged to the package. We unfortunately don't ship to any other countries at this time.
WHERE DO THE BOXES SHIP FROM?
Our boxes are assembled at our warehouse in Vancouver, BC and shipped via Canada Post from the nearest depot.
HOW DO I CHOOSE MY SIZE?
For each box, if a size is required, you will be able to select the size for your order. Choose carefully as items cannot be exchanged for different sizes.
WHAT IS THE PLATINUM PICK?
Inside one lucky box each season, there will be a platinum pick. It's is a special "platinum" item that will indicate that your box order has been chosen for a special item, valued at around $500. If you receive the platinum pick, you will find instructions for redemption.
WHEN ARE BOXES SHIPPED?
The Love My Life Box seasonal ship dates are as follows:
Spring & Summer | March 15, 2021
Summer & Fall | July 15, 2021
Winter | November 15, 2021
Your subscription invoice due date will be every 4 months from your date of first purchase. If for any reason your payment should fail, you will be reminded for up to 7 days. Failure to complete the pre-payment will result in termination of your subscription box service.
I WANT TO PURCHASE, BUT THE BOX IS SOLD OUT
Love My Life Box is available in limited quantities, and once they are sold out we are unable to offer any more subscriptions. We do have a waitlist, and if you want to subscribe, we encourage you to join the waitlist. When subscription opportunities become available, we will draw from our waitlist before releasing to the general public.